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Frequently Asked Questions (FAQS)

Get quick answers for any issues or questions you may have about Spen.

  • Spen is a fintech company that provides innovative financial solutions, including payment processing, collections, payouts, and remittance services.

  • Formal & Informal Businesses owners, Agregators/Payment facilitators & SMEs, who want to accept payments seamless from their customers via multiple payment channels (Web payment gateway; Cards, interbank transfers, wallets & USSD), manage inflows & outflows & streamline their operations)

  • To open an account with us, please click on the sign up button on our website and follow the easy registration process.

  • Yes, we prioritize the security of your financial data. We employ advanced encryption and security measures to safeguard your information.

  • Yes, we're able to support any merchant's payment needs for up to 10 currencies, (Including USD, GBP, NGN KES etc.. )

  • We offer a wide range of payment options, including bank transfers, card payments, digital wallets, and more. You can choose the one that suits you best.

  • Single/Bulk transfers to any NGN account, payment acceptance via cards & interbank transfers on web payment gateway, cross-border remittances, bills payments, creation of payment link/invoice for customers and lots more 😊

  • If you're a business owner, all you need to do is sign up on the dashboard, or integrate via APIs to enable you accept payments via your website, payment links, etc.

  • Only the standard industry fees for transaction processing

  • Spen facilitates international remittances through our global network of partners. We convert funds into the recipient's local currency and ensure secure and efficient transfers.

  • You can reach our customer support team via any of our social media handle at the down right corner of the website, email, phone, or by using the contact form on our website. We are always here to assist you.

  • While we don't have a mobile app just yet, our primary focus is on providing our merchants with seamless access to our services through our web-based dashboard. This approach allows us to prioritize the core functionalities and services that matter most to you, ensuring that you can effortlessly manage your global payments, collections, settlements, and more, all in one place. Rest assured, we're committed to continually enhancing your experience and exploring innovative ways to serve you better in the future. Your satisfaction and success remain at the heart of our mission.

  • Spen supports a wide range of international currencies (NGN, USD, GBP, EUR, KES, GHS etc). You can find the list on our pitchdeck on the website or by contacting any of our support

  • Spen is a fintech company that provides innovative financial solutions, including payment processing, collections, payouts, and remittance services.

  • Transaction processing times vary based on factors like the Business Verticals, payment method, currency conversion, and destination. We strive to complete transactions as quickly as possible. (i.e same day/T+1).

  • Yes, we offer integration options for businesses looking to incorporate our services into their platforms. Please click on the developer button on the website or contact the business solutions team for more information.

  • If you encounter any issues or have questions, please reach out to our customer support team via any of our social media handles for ease of communication. They will assist you in resolving any concerns.

  • You can subscribe to our newsletter, follow us on social media, or visit our blog for the latest updates and news regarding Spen.

  • No, there is no limit to how much you can spend as long as all the necessary KYC requirements have been provided for the different Tiers.

  • Visit the dashboard here to reset your password (insert dashboard forgot password link)

  • Yes, absolutely

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